At the time of working with Wuxi Xinshengjia, I had just started my import business. My friend told me about finding suppliers on the B2B platform. However, everything didn’t look that easy. I started with a supplier on Alibaba with an attractive price, and in the end, I received a bunch of junk.

After working with them, Grace gave me a lot of helpful advice; what I appreciate most is the company’s patience with customers; I remember once because my problems caused problems with the bill of lading, I could not clear customs, tens of thousands of dollars of goods detained in businesses, this loss for my newly established company really can not afford, at that time I was very anxious, constantly blaming Grace .

At that time, I was very agitated and kept blaming her for not handling the situation well, and complained that I would not cooperate with them anymore.

Grace was very tolerant of my bad temper, never blamed me, and then kept contacting the forwarder to help me bring the goods in as soon as possible. Ball funs always emphasize dealing with the problem first when it arises and then worrying about who is right and who is wrong after the problem is solved. We have been working together for two years, and my company is doing well now, thanks to having ball funs as a supplier here.

I was very impressed with their company. In 2010, our first year with them, our sourcing manager sent emails to all the relevant motorcycle parts dealers in China, causing many to think we were not the actual buyer.
Grace was the first one to respond to our emails and send us samples. Since I don’t speak English, our purchasing manager asked her to hire a Spanish translator on short notice. She was already in China at noon when she started to find a translator for us. She stayed up almost all night to communicate with us, and the next day it was implemented, she was efficient.
After our meeting, we had a perfect conversation. We communicated the details of their product purchase and allowed them to help me arrange the shipment of some of our purchases from other factories in China.
Almost all of our products in China, including related customer gifts, are shipped by them, and I trust them very much.

At the time of working with Wuxi Xinshengjia, I had just started my import business. My friend told me about finding suppliers on the B2B platform. However, everything didn’t look that easy. I started with a supplier on Alibaba with an attractive price, and in the end, I received a bunch of junk.

After working with them, Grace gave me a lot of helpful advice; what I appreciate most is the company’s patience with customers; I remember once because my problems caused problems with the bill of lading, I could not clear customs, tens of thousands of dollars of goods detained in businesses, this loss for my newly established company really can not afford, at that time I was very anxious, constantly blaming Grace .

At that time, I was very agitated and kept blaming her for not handling the situation well, and complained that I would not cooperate with them anymore.

Grace was very tolerant of my bad temper, never blamed me, and then kept contacting the forwarder to help me bring the goods in as soon as possible. Ball funs always emphasize dealing with the problem first when it arises and then worrying about who is right and who is wrong after the problem is solved. We have been working together for two years, and my company is doing well now, thanks to having ball funs as a supplier here.

We met Grace in 2009 on an automotive B2B platform. She was not very experienced at the time, but she was very conscientious in her work and willing to take the time to learn more about the product.
It was the first time we started to purchase parts from China. Although our demand is high, our quality requirements are also high. And the quality of the control cables we provided was almost the highest in the global market. So with a rigorous attitude, we started the order volume with a minor, and we must sample each model after thorough testing before giving a trial order. Still, she did not tire of constantly sending samples for testing.

However, the initial mass production did not satisfy us, but looking at her personal quality is trustworthy sales. Each time, many pages of product testing reports can see that they are on the matter. The attitude is earnest.
Their quality has been improving over the years, from when we asked a third party to do a pre-shipment inspection to now when they provide a report; it’s okay. In Grace’s words, their review is more professional and saves us a lot of costs.
I now enjoy working with my old friend, and the order process is simple, efficient, and hassle-free.